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The guest guide checklist

What your guests really want to know.

A useful guest guide answers the next question without making guests hunt for it. Use this checklist to collect the essentials, put them in a clear order and keep them up to date.

1. Walk through the arrival as a guest

Imagine arriving for the first time, after a long journey and perhaps in the dark. An address alone does not explain every entrance. Describe the route for someone who has never been there. Keep access codes out of public instructions.

  • Give the complete address and identify the entrance clearly
  • Explain parking, access roads and restrictions
  • State check-in and check-out in local time
  • Provide a contact guests can actually reach
How it works

2. Make everyday things easy

Focus on appliances and routines that need explaining. A short sequence of steps is often more useful than a full manual copied into a paragraph. Describe the facilities and rules that genuinely apply to your property.

  • Explain heating, the coffee machine and other key appliances
  • Describe bins with names, colours and sorting instructions
  • Set out quiet hours, smoking guidance and house rules clearly
  • Keep Wi-Fi passwords and door codes in private sections

3. Choose a small set of useful local tips

A personal recommendation with a clear reason gives guests more direction than a long, unexplained list. Choose places for different needs: the first grocery shop, a relaxed dinner or a day out. Check listings and link to a reliable source.

  • Include restaurants and shops near the property
  • Explain what you personally like about a place
  • Check opening hours and access with the provider directly
  • Distinguish straight-line distance, journey time and your own advice

4. Make help easy to find

In an unfamiliar place, nobody should have to search for a contact. Separate your own availability from medical help and local emergency services. Do not copy numbers unchecked from a template for another country or an AI answer.

  • Check your contact number and country code
  • Verify local emergency information against official sources
  • List pharmacies and hospitals as directions, not promises of availability
  • Regularly review whether contact details are still current

5. Check, share and keep it current

Open the guide on a phone and follow the main steps yourself. Do the links work? Would the text make sense after a tiring journey? Pay particular attention to names, numbers and rules in translations. A simple review routine helps prevent stale information.

  • Read and approve each active language before publication
  • Check the public view for passwords and private guest information
  • Test the guest link and QR code after publishing
  • Review changes and publish updates before the next arrival
Features

Turn a quick note into a helpful arrival guide.

Fictional writing example. Only use the actual details of your property in your own guide.

Still unclear

Arrive in the afternoon. Park at the house. Entrance at the back.

Clear for your guests

You can arrive from 3 pm. Your parking space is directly in front of the house. Follow the garden path on the left side of the house to reach the entrance.

A specific time, a clear parking location and directions guests can follow make the difference. Keep access codes in the personalised guide.

happli

Your next welcome starts here.

Explore the example guide or create a first draft for your own property.

No credit card required · Currently in the testing phase

The host dashboard is currently available in German.